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Contact Us– We're Here to Help!

Have a question about your order, our products, FSA/HSA eligibility, or returns? Our friendly support team is ready to assist you.

Call Us

(833) 772-3782

Mon – Fri: 9AM – 6PM EST

Email Us

info@smartfsaonline.com

We reply within 24 hours

Live Chat

Chat with us online

Mon – Fri: 9AM – 6PM EST

Our Address

5005 W Royal Ln, Suite 270, Irving, Texas, 75063, United States

Send Us a Message

Your information is secure and will only be used to assist you.

How Can We Help You?

Fill out the form on the left and select the topic that best matches your question — we'll route it to the right team.

  • Order Issues

    Problems with your order, missing items, delivery delays

  • Returns & Refunds

    Return requests, refund status, or exchanges

  • Wrong Item Received

    Received the wrong item in your order

  • Damaged Items

    Received a damaged or defective item

  • FSA / HSA Eligibility

    Questions about product eligibility or card issues

  • General Questions

    Any other questions or feedback

Frequently Asked Questions

All items listed on our site have been carefully reviewed for eligibility before being added. We focus on everyday health essentials and practical items you can trust. If it's here, it qualifies—so you never have to second-guess your spending.
Yes. You can enter your FSA or HSA card the same way you would a regular card. If your provider requires additional steps or security checks, you may be prompted to follow those during the payment process.
Most benefit providers recommend keeping your receipts for personal records. Receipts from Smart FSA Online include product details and totals, which can be helpful if your provider ever requests verification.
Most orders arrive within 3 to 7 business days after leaving our facility. Delivery times may vary during holidays or due to carrier delays, but you'll receive a tracking link as soon as your order ships.

Fast Response

We typically respond within 24 hours during business days.

Real People. Real Help.

Our support team is here to make it right.

FSA/HSA Experts

Get help with eligibility and card related questions.

Satisfaction Guaranteed

We're committed to your complete satisfaction.